THE THOUGHTFUL ENTREPRENEUR PODCAST

1738 – Unlock Financial Success with Advisory Services with Jessica Zoraida

In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the Entrepreneur, Speaker, Angel Investor & Chief Executive Officer of Big Picture Results, Jessica Zoraida.

Zoraida wide

Jessica explained that Big Picture Results is a services-based business that aims to meet the unmet needs of small business owners. They provide a holistic approach to strategic goal setting, financial infrastructure, and business protection. Their services include CFO and COO support, HR compliance, and operational consulting.

Jessica emphasized that while many businesses have accountants and bookkeepers, these professionals often work independently and may need to speak a different language. Big Picture Results aims to bridge that gap by providing comprehensive advisory services that help businesses interpret financial data and make informed decisions.

Jessica stressed that it's never too early for startups to work with advisory services. This proactive approach sets them up for financial success and helps them understand the drivers of their business.

During the initial sales call, she emphasized the importance of finding a match between the company and the client. The goal is to work with people who are aligned with the nature of their work and are open to making improvements and striving for excellence.

Jessica clarified that their role is not to take away jobs but to improve the client's function and productivity. Their motto is to enable business owners to do more in less time, allowing them to focus on the business.

Key Points from the Episode:

  • Introduction of Jessica Zoraida and her role as CEO of Big Picture Results
  • Explanation of the services offered by Big Picture Results (accounting, tax, and advisory services)
  • Importance of advisory services for businesses and when to consider them
  • Benefits of fractional or outsourced advisory services
  • “Land and expand” approach of Big Picture Results in providing services
  • Matching clients with the company's values and goals during the initial sales call
  • Understanding client goals and identifying areas for improvement
  • Conducting conversations in a language and pace comfortable for the client
  • Division of tasks based on priority and timeline

About Jessica Zoraida:

Jessica Zoraida, CEO of Big Picture Results, is a seasoned Latina entrepreneur with 25+ years of navigating corporate, nonprofit, and small business sectors. Leading a skilled team, Jessica specializes in empowering marginalized populations, especially women, by simplifying financial, HR, leadership, and marketing issues. Her expertise extends to employment, mentorship, and community service, fostering clarity and success.

Despite a challenging start in the Bronx, Jessica, a first-generation college graduate, carved a remarkable career in corporate banking. Over 15 years as an entrepreneur, she became a subject matter expert and investor in majority-owned companies.

Beyond her professional achievements, Jessica, an energetic and spirited individual, enjoys sharing strategies for success and a fulfilling life. As an avid traveler, adventurer, and advocate for work-life balance, she emphasizes holistic well-being, including healthy cooking, Tabata workouts, and quality sleep.

About Big Picture Results:

Big Picture Results Inc. is an Accounting and Tax Company focused on enhancing their clients' business profitability. Their commitment to streamlined processes, systems, and strategic approaches enables them to create substantial value for their clients. With a team boasting decades of expertise, they offer professional, proactive, and cost-effective services comparable to a full-time hire.

Unlike traditional accounting firms, BPR doesn't just focus on year-end tax preparation; they tailor their services to meet specific industry and management needs, providing real-time insights to business owners. This empowers entrepreneurs to grasp their financials better and drive higher profits.

Beyond accounting, BPR assists in restructuring and optimizing operations, from strategy development to standard operating procedures. Taking charge of these essential aspects enables business owners to focus on growing their organizations without getting bogged down by administrative tasks.

Tweetable Moments:

12:09 – “Your wiggles and nervousness, that's going to catch up with you. Just marry that with a big dose of courage.”

16:55 – “You can bootstrap your business but we all know capital is the lifeblood of any organization and the more well capitalized you are you're going to have a runway to really allow yourself to take off.”

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Links Mentioned in this Episode:

Want to learn more? Check out Big Picture Results website at

https://www.bigpicresults.com/

Check out Big Picture Results on Facebook at

https://www.facebook.com/BigPictureResults/

Check out Big Picture Results on LinkedIn at

https://www.linkedin.com/company/big-picture-results/

Check out Jessica Zoraida on LinkedIn at

https://www.linkedin.com/in/jessicazoraida/

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Transcript

Josh (00:00:05) - Hey there, thoughtful listener. Would you like consistent and predictable sales activity with no spam and no ads? I'll teach you step by step how to do this, particularly if you're an agency owner, consultant, coach, or B2B service provider. What I teach has worked for me for more than 15 years and has helped me create more than $10 million in revenue. Just head to up my influence and watch my free class on how to create endless high ticket sales appointments. You can even chat with me live and I'll see and reply to your messages. Also, don't forget the thoughtful entrepreneur is always looking for guests. Go to up my influence and click on podcast. We'd love to have you. With us right now, it's Jessica Zoraida. Jessica, you are an entrepreneur, speaker, angel investor, and the CEO of Big Picture Results. You're found on the web at Big Pic results. Com Jessica, thank you for joining us.

Jessica (00:01:14) - Thank you. Josh it's a pleasure to be here.

Josh (00:01:17) - Absolutely. Well I'll let you fill us in on the work that you do, particularly with big picture results.

Jessica (00:01:24) - Yeah. So big picture results is our services based business. We are an accounting, tax and advisory company. And we really look to meet small business owners on what is currently an unmet need by bringing in accounting and tax professionals advisory, whether we're looking to have a chief financial officer or COO and basic HR compliance all under one roof, so that we're starting the conversation with strategic goal setting. That is very holistic in nature, setting the business up for success and also protecting owner income.

Josh (00:02:02) - Yeah. So let's break that down in just a bit. When you talk about advisory level. So I think a lot of us is, particularly those of us who have been early stage are familiar with hiring a tax person, hiring an accountant. And those are the biggies, right? We've got to get those things, make sure we got those things locked down. And then we want to start making decisions. You know, big financial decisions make big decisions about our company. And that's where, you know, if you're interpreting your numbers, that is valuable data.

Josh (00:02:33) - Let's talk maybe about the life cycle of a business. And when it's appropriate to start thinking about, you know, bringing in someone that can not only do the numbers but help you interpret and make decisions based on the numbers.

Jessica (00:02:47) - Absolutely. And you hit the nail on the head. Josh. Business owners, they might have an accountant, maybe they have a bookkeeper. You know, they're doing the bare minimum with regards to filing taxes. But typically these professionals tend to be scattered and they're not necessarily speaking the same language, which leads to a lot of wasted time, as we know, is such a resource that we don't have enough of, especially for entrepreneurs. The beauty of what we do. We like to say that we meet clients at all lifecycles of their business. We like to meet them where they're at. So even if you're a startup, it is never too early to work with service organizations such as ours that holistically is going to get after, okay, let's set you up financially with a good infrastructure so that your accounting is not only meeting the bare minimum, but putting you in a position of power to get good financials on a timely basis that allows you to understand the drivers of your business, what's working, what's not.

Jessica (00:03:50) - I'm not profitable. The CPA is not going to give you that answer. We really peel back the layers of the onion to understand. Well, is there an issue with regards to maybe you're not pricing enough for your services and we need to drive income up? Or perhaps your people at an operational level aren't really process minded. And that's where our, you know, operational consulting comes in to just really build good process, build some budget hours, accountability, standard operating procedures. And what's wonderful about fractional or outsourced services, you can do this at a fraction of the price without hiring a full time advisor, which unless you're, you know, mega enterprise level organization, you don't need that.

Josh (00:04:40) - Well. Right. And I think what we're talking about two is that's a huge leap. Can you talk about where that may be appropriate? And I think, you know, if we were to start thinking about bringing in someone that's a little bit more full time on that side, what that investment might look like or engagement might look like?

Jessica (00:04:59) - Oh, gosh.

Jessica (00:05:00) - Yeah. So, you know, taking a startup into consideration, we really like to sort of land and expand. So we're never going to push anyone beyond where they're currently having their needs. We're all set up basic accounting. We'll start educating you on what financial statements mean, working with the business owners to get comfortable with key metrics, building those out and over time as you need the nature in which we work. Even if you're not hiring us as an outsourced advisor, we're going to give you that thorough and quality level of analysis, because that's the way we operate with our team. We're made up of accountants, CPAs, CFOs, controllers, and the financial statement analysis that we provide our clients, whether they're startup or a $10 million business, we're going to have that thoughtful commentary so that when you're reviewing your financial statements, we're already proactively answering those questions that will come up for you.

Josh (00:06:00) - Yeah. Let's talk maybe just for a moment about trends or things that you've seen. Something that would be valuable for, I would say mostly like an SMB founder audience.

Josh (00:06:14) - But folks that have been at the helm for quite a while. Right. What are some things that you're observing in terms of, I don't know, maybe it's related to the market or maybe recent trends in accounting or financial decision making. Maybe you're seeing this across the clients that you work with, but just what might be super valuable for this audience to be aware of in regards to the numbers side of the house?

Jessica (00:06:40) - Yeah. So I think the biggest trend that we're seeing with regards to employees and our teams is their desire to have a healthy work life balance, put themselves first. Right? Long gone are the days of putting in a 40 year career for your corporate job and putting your home life sort of second, and then maybe enjoying your livelihood once you retire. The beauty of our model know we're 11 years young. We began this business as a remote organization long before the days of Covid, and I really take a lot of pride as a leader to recognize here and see the talent that make up our organization.

Jessica (00:07:27) - Because if people feel heard and seen and valued, and we're having stay interviews instead of exit interviews to really get a feel for, well, what are the skills? What are the passion that I have as an employee and what what are those things that are outside of my current ability that I want to grow into? We take that into consideration so that our team not only is close knit and collaborative, but we're promoting you up within the organization. So we have a few on our staff that started out with us as just junior accountants, and now they're cleanup experts. They're managing a staff and really not only getting trained up as far as working in a corporate organization, but they're empowered and motivated because we see and hear them first. We're not just looking at them like a set of skills, and if people are happy with the work that they're doing, they're going to be productive. One of my favorite things that I really practice what I preach for everyone on our team, if you're not having a good day, right, we're not doing life saving work.

Jessica (00:08:41) - We're not like cutting someone open on the operating table. If you're not in a good place, please take care of yourself first. Stay home. They're going to show up that much more engaged when they do return. And because we're so organized with how we do work as a team, everyone on our team touches the financials, produce to the client, enabling us to jump in at any time without skipping a beat so that client service is not compromised.

Josh (00:09:07) - Yeah. So for someone that's listening to a conversation, Jessica, and they're like, okay, I'm interested, but I'm still nervous that it's going to be disruptive or I'm nervous that, you know, the investment in even bringing someone in on a fractional basis might still be a pretty big engagement. Can you maybe talk about what that process is like, and how might someone get ready for this sort of backup and assistance? And, you know, who's just kind of an ideal client to. Work with. Sorry, that was a lot of questions rolled into one.

Jessica (00:09:42) - I can roll with that. Yeah. So the best way in order to get ready is definitely for the owner leader of an organization to get crystal clear on who their market is, who their customers are, what are the services that they're providing, and then literally just jumping in that conversation with us, regardless of whether they've begun accounting or financial analysis, or maybe they've been doing it for a few years, and they realize they need to clean up. The biggest criteria that we look for is just being humble human beings. Right. And we're here to help. We're the experts. We don't expect our clients to be the ones to lead the charge. That's what we're here for. And just communicating to us what their overall mission is as far as an organization who their people are, their current org chart, and we literally take it from there. As far as setting up both their accounting and their operational infrastructure and just good communication, right? We don't always want to hear the bad stuff, but it's important on a regular basis.

Jessica (00:10:50) - We're constantly changing. I want to hear too good and too bad on a regular basis so that we're constantly improving. The one thing that has gotten us this far as an organization that I started as a stay at home mom 11 years ago, change is a constant. There is not one week that passes in this organization that we're doing something different, that our tech stack evolves into something that's more productive. So I think the ability and willingness to communicate and be receptive is going to be a game changer. You know, that ability to get out of your own way and talking to that, one of the things that I sort of cringe that I hear all the time from thought leaders is, oh no fear, just do it like they have no fear. Like, you know what? I have fear all of the time, and all of the things that we're doing to grow this organization and make a bigger impact, do it anyway, right? Your wiggles and nervousness that's going to catch up with you and just marry that with a big dose of courage, so that you're continually improving and putting yourself in a position of power as a leader to not only create a bigger now for yourself, but a bigger and better tomorrow for the communities and tribes in which you operate.

Josh (00:12:09) - Yeah. And so when that engagement. Because let's say, Jessica, someone's listening, a conversation, they found you, they found this podcast. Now they're listening to our conversation. What are those initial steps like how do you figure out if you're a great match.

Jessica (00:12:25) - Yeah. So it all starts with our initial sales call. That's where I'm essentially the gatekeeper. And I love that you're really bringing attention to is it a match? Because at the end of the day, we want to work with people that are aligned and really open to the nature of the work that we do, because we are going to push you to strive for excellence, make improvements. We show up sometimes in person and work with organizations, teams, and it's really important to let them know we're not here to take your job away. We're here to improve your function so that you're more productive. Our motto is we enable business owners to make and do more in less time. So that that's the crux of entrepreneurship, right? Being able to really be successful in your wheelhouse, but do it in a really productive, efficient way so that you're focused on the business, not in the business.

Jessica (00:13:27) - And after that initial lead call, I really, you know, get down and dirty and get a feel for what are their goals, what are the things to date that haven't worked? Where are they looking to bring their organization? And really coming up with a thoughtful game plan? This is how we can help and we kick off pretty quickly. Next steps. Get them in the queue. We have an onboarding call with them and their teams and literally take it from there, regardless of whether. They're setting up accounting for the first time or, you know, a $5 million business that's been rolling for several years. You know the construction industry space is a really good one as an example, because a lot of times they come to us, they're profitable, but they have no idea how they got there. They're essentially profitable despite themselves, which is a thing of beauty because there's so much more room for improvement and profitability. So we're really going to have the conversation in a language that they're comfortable with and take not our time, but really at a pace that's comfortable for them because, right, you know, more than anyone, if you throw too much at someone, it's going to scare them.

Jessica (00:14:40) - They're like, oh my gosh, like maybe I'm not ready for this. So we literally divide and conquer across a timeline in order or priority.

Josh (00:14:50) - Yeah Jessica, your website is big pic results. That's big pic results. When somebody goes there, what would you recommend, particularly if they're just kind of getting to know you for the first time?

Jessica (00:15:03) - Absolutely. So if they want to get a flavor for the type of services that we offer, definitely check out the services page. We're happy to have you add yourself to our The contacts page we put together every single month except August. That's when we all sort of take a break before the busy season. We put together a really thoughtful newsletter chock full of resources, quick tips, mantras, tools such as a financial checkup, the questions that you should be asking as a CEO, and crucial for any business owner. The bottom of this newsletter is always going to talk about capital access. So what are those resources available to us if we're looking to finance and grow our business further?

Josh (00:15:50) - A very important subject, I'll tell you, I wish we had more time, because that's a topic that doesn't get talked enough about about, you know, how to do, you know, when there's opportunity, how to know, you know, should you take financing? Are you undercapitalized? Are you over capitalized? Right.

Josh (00:16:06) - There's so much bad money out there that you could take that as just really aggressive factoring in this oh my gosh. Boy. That's we'll save that for another conversation.

Jessica (00:16:15) - That's a huge other conversation. Oh man. One quick tip there Josh though. Yes you know you can bootstrap your business. But we all know capital is the lifeblood of any organization. And the more well capitalized you are, you're going to have a runway to really allow yourself to take off. And if you're looking at outside investors, you're bang on. It's not just about the money that they can give you, right? You want to make sure that this individual is necessary in order for you to grow your business, whether they're going to mentor you, tap you into their network and resource, or really bring skills to the table that you're missing in your C-suite.

Josh (00:16:55) - Yeah. All right. Jessica, Zoraida, your website, once again, big pic results. Jessica, thank you so much for joining us.

Jessica (00:17:03) - Thank you. Josh, it's been a pleasure.

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